CCBA · Question #385
A survey on a new system was conducted after the chief executive officer (CEO), who is also the project sponsor, expressed concerns about the uptake of the new system. The CEO is neither sure that…
The correct answer is D. Validate performance measures and alignment with KPIs. According to the BABOK Guide, validating performance measures and alignment with KPIs is a technique for evaluating solution performance. This technique can help the BA determine whether the system is performing as intended and address the concerns of the CEO, as it provides…
Question
A survey on a new system was conducted after the chief executive officer (CEO), who is also the project sponsor, expressed concerns about the uptake of the new system. The CEO is neither sure that the concerns are valid nor whether the survey was conclusive about the success of the project. The business analyst (BA) has been tasked to address the concerns expressed by the CEO and evaluate the results of the survey. What must the BA do to determine that the system is performing as intended and address the concerns of the CEO?
Options
- AEvaluate the new system against competitor applications
- BConfirm the satisfaction of business requirements
- CConduct another survey to validate the original results
- DValidate performance measures and alignment with KPIs
How the community answered
(49 responses)- A6% (3)
- B12% (6)
- C2% (1)
- D80% (39)
Explanation
According to the BABOK Guide, validating performance measures and alignment with KPIs is a technique for evaluating solution performance. This technique can help the BA determine whether the system is performing as intended and address the concerns of the CEO, as it provides evidence of how well the system meets the expected outcomes and benefits3. By comparing the performance measures with the key performance indicators (KPIs), the BA can assess if the system is delivering value to stakeholders and meeting their needs and expectations. Therefore, the correct answer is D.
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