IIBA
CCBA · Question #358
A new payments system was recently implemented to replace an old legacy system. The system users have lodged a complaint that the new system is slower than the old system but system performance statis
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Solution Evaluation
Question
A new payments system was recently implemented to replace an old legacy system. The system users have lodged a complaint that the new system is slower than the old system but system performance statistics show more efficiency. How does the business analyst (BA) demonstrate to users how the new system is performing?
Options
- ACollect system metrics and communicate results in an understandable format
- BIdentify the dependencies of the system with other applications
- CAnalyze the feasibility of including additional hardware resources to the system
- DEvaluate the payments process to identify areas of improvement in the system
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Topics
#solution evaluation#system metrics#performance measurement#stakeholder communication