IIBA
CCBA · Question #346
The business analyst (BA) assigned to support a legacy system has developed a customer survey to assess its usability. Before distributing the survey, what should the BA do?
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Solution Evaluation
Question
The business analyst (BA) assigned to support a legacy system has developed a customer survey to assess its usability. Before distributing the survey, what should the BA do?
Options
- AValidate the survey with the project sponsor
- BObserve customer interaction with the system
- CReview the risk register with the project sponsor
- DUpdate the project plan to include the survey
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Topics
#survey design#observation#usability assessment#elicitation preparation