CCBA · Question #610
Performance measures have been collected and analyzed by a business analyst (BA) to evaluate a solution that was launched a few years ago; however, the performance measures do not indicatewhether or…
The correct answer is D. Identify and collect more measurements. If current performance measures do not clearly indicate business value,the BA should identify additional measurements that better capture solution effectiveness. BABOK® Guide (Chapter 7.6 - Define Performance Measures)states that BAs mustensure performance indicators accurately…
Question
Performance measures have been collected and analyzed by a business analyst (BA) to evaluate a solution that was launched a few years ago; however, the performance measures do not indicatewhether or not the solution is contributing to the desired value. What is the recommended next step?
Options
- AReplace the solution as soon as possible
- BIncrease the efficiency of the solution
- CReduce the business' expectations of value
- DIdentify and collect more measurements
How the community answered
(39 responses)- A15% (6)
- B5% (2)
- C5% (2)
- D74% (29)
Explanation
If current performance measures do not clearly indicate business value,the BA should identify additional measurements that better capture solution effectiveness. BABOK® Guide (Chapter 7.6 - Define Performance Measures)states that BAs mustensure performance indicators accurately reflect success criteria and business expectations. Replacing the solution (Option A)is premature without confirming the problem. Increasing efficiency (Option B)does not ensure alignment with business goals. Reducing expectations (Option C)does not address the root cause.
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