CBAP · Question #506
A business analyst (BA) finds that the solution service level agreement (SLA) cannot be met m one out of five identified scenarios. is there 4 a dependency on a requirement which is a part of a…
The correct answer is B. Increase the scope and include the dependent requirement. When an SLA cannot be met because a required dependency is deferred to a future release, the correct resolution is to bring that dependency into the current scope.
Question
A business analyst (BA) finds that the solution service level agreement (SLA) cannot be met m one out of five identified scenarios. is there 4 a dependency on a requirement which is a part of a future release. How should the BA approach the solution limitation?
Options
- AAssess the impact on the business operations
- BIncrease the scope and include the dependent requirement
- CModify the SLA
- DChange the business process
How the community answered
(42 responses)- A5% (2)
- B79% (33)
- C12% (5)
- D5% (2)
Why each option
When an SLA cannot be met because a required dependency is deferred to a future release, the correct resolution is to bring that dependency into the current scope.
Assessing business impact is an analytical activity that describes the problem but does not resolve it - the cause of the SLA failure and its fix are already known.
The root cause of the SLA failure is a missing dependent requirement that is scheduled for a future release - the limitation is directly traceable to a specific scope gap. Including that dependent requirement in the current release eliminates the root cause and allows the solution to fully meet its SLA across all five scenarios. This is a scope adjustment that resolves a known solution limitation rather than masking or accepting it.
Modifying the SLA reduces the agreed service standard rather than fixing the technical dependency that prevents compliance.
Changing the business process addresses symptoms and works around the gap rather than resolving the underlying missing dependency.
Concept tested: Resolving solution limitations through requirements scope adjustment
Source: https://www.iiba.org/career-resources/a-business-analysis-body-of-knowledge/babok/
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