IIBA
CBAP · Question #505
CBAP Question #505: Real Exam Question with Answer & Explanation
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Question
A business analyst (BA) is eliciting requirements to automate existing manual processes for fulfilling end users service requests. There is pressure from management to automate the process quickly using a commercial off-the-shelf (COTS) tool. The COTS solution has various modules including one for service request automation that has yet to be implemented in the organization. What e the BA's first step?
Options
- APerform a gap analysis to understand missing capabilities
- BImplement the COTS tool's modules
- CModify the COTS tool to fit the existing process
- DCreate a change strategy
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