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CBAP · Question #502

After the implementation of a new financial solution the business analyst (BA) observes that the performance of a solution does not meet the anticipated benefits detailed in the original business…

The correct answer is B. Fishbone diagram. When a solution fails to deliver anticipated benefits, a fishbone diagram enables the BA to systematically identify and categorize the root causes of the performance gap.

Solution Evaluation

Question

After the implementation of a new financial solution the business analyst (BA) observes that the performance of a solution does not meet the anticipated benefits detailed in the original business case. What is a technique the BA can use to understand the reason for that?

Options

  • AData flow diagram
  • BFishbone diagram
  • CBusiness capability analysis
  • Dinterface analysis

How the community answered

(30 responses)
  • A
    13% (4)
  • B
    77% (23)
  • C
    3% (1)
  • D
    7% (2)

Why each option

When a solution fails to deliver anticipated benefits, a fishbone diagram enables the BA to systematically identify and categorize the root causes of the performance gap.

AData flow diagram

A data flow diagram models how data moves through a system and is used during requirements modeling, not for diagnosing why a deployed solution failed to meet its benefit targets.

BFishbone diagramCorrect

A fishbone diagram - also called a cause-and-effect or Ishikawa diagram - is a root cause analysis technique that structures potential causes of a problem into categories such as people, process, technology, and environment. When a financial solution underperforms against its business case, this technique allows the BA to trace the benefit shortfall back to its underlying causes, enabling targeted corrective action rather than guesswork.

CBusiness capability analysis

Business capability analysis assesses what the organization is able to do at a strategic level and does not provide root cause analysis for a specific solution's performance shortfall.

Dinterface analysis

Interface analysis examines how systems and components interact with each other and is a requirements technique, not a root cause analysis method for post-implementation benefit gaps.

Concept tested: Root cause analysis using fishbone diagram post-implementation

Source: https://asq.org/quality-resources/fishbone

Topics

#fishbone diagram#root cause analysis#solution performance#benefits realization

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