CBAP · Question #467
An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following…
The correct answer is B. Cost Benefit. This question tests which business analysis technique is most appropriate when an organization has identified multiple process issues and needs to evaluate improvements against their financial trade-offs to support cost reduction goals.
Question
An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:
1: There are multiple teams to define systems, functionality, and content, in many instances, multiple teams are defining the same Functionalities while other functionalities are not being defined at all. leading to unclear understanding of business requirements 2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases; but does not adequately identify changes between versions and needs to be improved. 3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization. The BA learns that formal training programs are not often devised for teams as small and diverse as this team, but still believes it is a viable solution to the training need. What type of analysis would help the BA gain approval to proceed with creating this type of training program for this team?
Options
- AProcess
- BCost Benefit
- CBusiness Capabilities
- DDecision
How the community answered
(55 responses)- A4% (2)
- B78% (43)
- C5% (3)
- D13% (7)
Why each option
This question tests which business analysis technique is most appropriate when an organization has identified multiple process issues and needs to evaluate improvements against their financial trade-offs to support cost reduction goals.
Process analysis focuses on documenting and improving workflow steps rather than evaluating the financial trade-offs between competing improvement options.
Cost Benefit analysis is the appropriate technique because the organization's stated objectives are explicitly to improve performance and reduce costs, requiring a structured comparison of the investment needed for each identified issue against the expected returns. With three distinct problem areas identified, Cost Benefit analysis helps stakeholders prioritize which improvements deliver the greatest value relative to their implementation cost. This technique directly aligns with the business objective of streamlining operations for measurable financial gain.
Business Capabilities analysis maps what the organization is able to do rather than evaluating the economic justification for specific improvement initiatives.
Decision analysis evaluates choices among alternatives using criteria and weighting but does not specifically address the cost-versus-benefit framing central to this scenario.
Concept tested: Cost Benefit analysis for process improvement prioritization
Topics
Community Discussion
No community discussion yet for this question.