CBAP · Question #468
An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following…
The correct answer is B. Decision. This question identifies which analysis type a BA should use when an organization must evaluate multiple competing issues and select the best course of action from among viable alternatives.
Question
An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:
1: There are multiple teams to define systems, functionality, and content in many instances, multiple teams are defining the same functionalities while other functionalities are not being defined at all leading to unclear understanding of business requirements. 2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases; but does not adequately identify changes between versions and needs to be improved. 3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization. What analysis approach must the BA use to determine changes required to address the training needs?
Options
- AMarket
- BDecision
- CRoot cause
- DFuture state
How the community answered
(27 responses)- A19% (5)
- B70% (19)
- C7% (2)
- D4% (1)
Why each option
This question identifies which analysis type a BA should use when an organization must evaluate multiple competing issues and select the best course of action from among viable alternatives.
Market analysis examines external competitive and industry factors, which is not relevant when the focus is on evaluating internal process improvement options.
Decision analysis is the correct technique because the organization must choose among multiple identified issues and potential solutions, requiring a structured approach to evaluating alternatives against defined criteria. Decision analysis provides a framework for stakeholders to weigh options systematically when the path forward is not immediately clear. This technique is specifically designed to support situations where multiple viable options exist and a defensible, traceable choice must be made.
Root cause analysis is used to identify underlying causes of problems, which is a prior step - the issues have already been surfaced through the workshop.
Future state analysis describes the desired end condition but does not provide a mechanism for selecting among competing improvement options.
Concept tested: Decision analysis for evaluating competing improvement options
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