CBAP · Question #466
An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following…
The correct answer is A. Business Analysis Communication Plan. Given overlapping team responsibilities and unclear requirement ownership across the organization, a Business Analysis Communication Plan is the most appropriate tool to resolve coordination failures by defining who communicates what, to whom, and when.
Question
An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:
1: There are multiple teams to define systems, functionality, and content, in many instances, multiple teams are defining the same functionalities while other functionalities are not being defined at all. leading to unclear understanding of business requirements. 2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases; but does not adequately identify changes between versions and needs to be improved. 3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization. What approach would help the BA to understand the functionality definition issues?
Options
- ABusiness Analysis Communication Plan
- BBusiness Analysis Performance Assessment
- CRisk Register
- DRequirements Traceability Repository
How the community answered
(37 responses)- A78% (29)
- B14% (5)
- C5% (2)
- D3% (1)
Why each option
Given overlapping team responsibilities and unclear requirement ownership across the organization, a Business Analysis Communication Plan is the most appropriate tool to resolve coordination failures by defining who communicates what, to whom, and when.
A Business Analysis Communication Plan specifies what BA information must be communicated, to which stakeholders, at what frequency, and through which channels. The three identified issues - duplicate work across teams, unclear requirement ownership, and inadequate change notification - are fundamentally coordination and communication failures rather than technical or risk issues. Establishing a structured communication plan ensures all teams understand their responsibilities and how BA outputs will be shared, reviewed, and updated across the organization.
A Business Analysis Performance Assessment evaluates how effectively BA practitioners perform their role and does not address the organizational communication breakdowns causing duplicate or missing requirements.
A Risk Register documents and monitors identified risks but does not establish the processes or channels needed to resolve the underlying coordination problems between teams.
A Requirements Traceability Repository links requirements to their sources and downstream artifacts but does not address the communication failures causing teams to define the same functionalities in parallel without awareness of each other.
Concept tested: Business Analysis Communication Plan for cross-team coordination
Source: https://www.iiba.org/standards-and-resources/babok/
Topics
Community Discussion
No community discussion yet for this question.