CBAP · Question #465
An organization Is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following…
The correct answer is C. Domain Subject Matter Expert and End User. For the training issue involving new members shadowing seasoned staff, Domain Subject Matter Experts and End Users are the most relevant stakeholders because they possess the operational knowledge and hands-on experience needed to define effective training requirements.
Question
An organization Is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:
1: There are multiple teams to define systems, functionality, and content in many instances, multiple teams are defining the same functionalities while other functionalities are not being defined at all leading to unclear understanding of business requirements 2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases, but does not adequately identify changes between versions and needs to be improved. 3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization. Which stakeholders would the BA interview to determine the changes needed to the comparison tool?
Options
- ARegulator and Operational Support Manager
- BImplementation Subject Matter Expert and Tester
- CDomain Subject Matter Expert and End User
- DProject Manager and Project Sponsor
How the community answered
(39 responses)- A5% (2)
- B10% (4)
- C82% (32)
- D3% (1)
Why each option
For the training issue involving new members shadowing seasoned staff, Domain Subject Matter Experts and End Users are the most relevant stakeholders because they possess the operational knowledge and hands-on experience needed to define effective training requirements.
Regulators and Operational Support Managers focus on compliance oversight and support operations, not on defining the task-level knowledge required for new employee training.
Implementation SMEs and Testers are focused on technical system delivery and quality assurance, not on the business process and domain knowledge needed to design effective training content.
Domain Subject Matter Experts hold deep knowledge of the business domain and can validate that training content is accurate, complete, and reflects real-world practices. End Users perform the actual day-to-day tasks and are best positioned to describe the knowledge and skills a new team member must acquire to be productive. Together, these two roles ensure training requirements are grounded in practical reality rather than assumptions or high-level governance perspectives.
Project Managers and Project Sponsors provide governance and funding direction but lack the detailed domain and task-level expertise required to specify meaningful training requirements.
Concept tested: Stakeholder identification for training requirements elicitation
Source: https://www.iiba.org/standards-and-resources/babok/
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