CBAP · Question #403
After the new report "Customer Sales by Date" was deployed last week, the sales team is now unable to generate the previously existing report "Consolidated Sales by Customer, " which is causing custom
The correct answer is A. Current state and stakeholder needs. The BA failed to assess the current state of existing reports and stakeholder needs before deployment, which would have revealed the dependency on the 'Consolidated Sales by Customer' report.
Question
After the new report "Customer Sales by Date" was deployed last week, the sales team is now unable to generate the previously existing report "Consolidated Sales by Customer, " which is causing customer dissatisfaction. What could the business analyst (BA) have assessed to prevent this situation?
Options
- ACurrent state and stakeholder needs
- BSolution assessment results
- CStrengths, weaknesses, and threats
- DBalanced scorecard
How the community answered
(28 responses)- A79% (22)
- B4% (1)
- C7% (2)
- D11% (3)
Why each option
The BA failed to assess the current state of existing reports and stakeholder needs before deployment, which would have revealed the dependency on the 'Consolidated Sales by Customer' report.
Assessing the current state identifies existing solutions, processes, and stakeholder dependencies already in place. Had the BA done this, the reliance stakeholders had on the 'Consolidated Sales by Customer' report would have surfaced, allowing the new deployment to be planned without disrupting it.
Solution assessment results evaluate an already-implemented solution for value delivered, not pre-deployment dependencies between existing and new reports.
Strengths, weaknesses, and threats (part of SWOT) analyze broad organizational factors and would not specifically uncover conflicts between existing and new reporting solutions.
A balanced scorecard measures organizational performance across strategic perspectives and does not identify current reporting dependencies or stakeholder needs.
Concept tested: Current state assessment and stakeholder needs analysis
Source: https://www.iiba.org/standards-and-resources/babok/
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