CBAP · Question #397
A company finalized the implementation of a new, corporate-wide database. After nearly three months of operation, the solution is repeatedly producing invalid outputs. A business analyst (BA) has been
The correct answer is B. Root Cause Analysis. When a deployed solution repeatedly produces invalid outputs, Root Cause Analysis is the correct technique to systematically trace those observable defects back to their underlying source.
Question
A company finalized the implementation of a new, corporate-wide database. After nearly three months of operation, the solution is repeatedly producing invalid outputs. A business analyst (BA) has been asked to investigate the solution's problem. The BA has been able to find several instances where the outputs from the solution are below an acceptable level of quality. Which of the following techniques should the BA use to identify the solution limitations?
Options
- ARisk Analysis and Management
- BRoot Cause Analysis
- CAcceptance and Evaluation Criteria
- DBusiness Rules Analysis
How the community answered
(50 responses)- A10% (5)
- B84% (42)
- C4% (2)
- D2% (1)
Why each option
When a deployed solution repeatedly produces invalid outputs, Root Cause Analysis is the correct technique to systematically trace those observable defects back to their underlying source.
Risk Analysis and Management is forward-looking and used to identify and mitigate potential future risks, not to investigate defects already manifesting in a live solution.
Root Cause Analysis is specifically designed to move beyond symptoms and identify the fundamental cause of a problem; by applying it here, the BA can determine why the solution is generating unacceptable outputs and pinpoint the specific limitations - such as flawed data logic, process gaps, or design deficiencies - responsible for the quality failure.
Acceptance and Evaluation Criteria define the standards by which a solution is judged acceptable but do not provide an investigative method for discovering why those standards are not being met.
Business Rules Analysis examines the logic governing business operations and decisions but does not address the diagnostic process of identifying why a solution is producing faulty outputs.
Concept tested: Root Cause Analysis for solution evaluation and defect investigation
Source: https://www.iiba.org/standards-and-resources/babok/
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