IIBA
CBAP · Question #357
CBAP Question #357: Real Exam Question with Answer & Explanation
The correct answer is D. Benchmarking and Market Analysis. See the full explanation below for the reasoning.
Question
The objective of a solution implemented was to increase the number of customer calls resolved per hour. When using basic statistical sampling concepts, what does the business analyst (BA) need to consider?
Options
- AMetrics and Key Performance Indicators (KPIs)
- BFrequency and Timing
- CFinancial Analysis
- DBenchmarking and Market Analysis
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