CBAP · Question #172
Which of the following is not a hygiene agent according to Frederick Herzberg theory?
The correct answer is A. The chance to excel. In Herzberg's Two-Factor Theory, hygiene factors only prevent dissatisfaction, while the chance to excel is a motivator - an intrinsic factor that actively drives job satisfaction.
Question
Which of the following is not a hygiene agent according to Frederick Herzberg theory?
Options
- AThe chance to excel
- BJob security
- CA paycheck
- DClean and safe working conditions
How the community answered
(38 responses)- A71% (27)
- B5% (2)
- C8% (3)
- D16% (6)
Why each option
In Herzberg's Two-Factor Theory, hygiene factors only prevent dissatisfaction, while the chance to excel is a motivator - an intrinsic factor that actively drives job satisfaction.
The chance to excel is classified as a motivator (satisfier) in Herzberg's Two-Factor Theory, not a hygiene factor. Motivators are intrinsic factors - including achievement, recognition, the work itself, responsibility, and advancement - that generate genuine job satisfaction and inspire higher performance when present, placing them in a fundamentally different category from hygiene factors.
Job security is a textbook hygiene factor in Herzberg's model because its absence causes dissatisfaction, but providing it does not produce lasting motivation or satisfaction.
A paycheck (salary) is a hygiene factor - adequate compensation prevents dissatisfaction but does not on its own create intrinsic motivation or long-term job satisfaction.
Clean and safe working conditions are a hygiene factor because they represent baseline environmental expectations whose absence causes dissatisfaction, but their presence does not actively motivate employees.
Concept tested: Herzberg Two-Factor Theory - motivators vs hygiene factors
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