IIBA
CBAP · Question #172
CBAP Question #172: Real Exam Question with Answer & Explanation
The correct answer is A. The chance to excel. In Herzberg's Two-Factor Theory, hygiene factors only prevent dissatisfaction, while the chance to excel is a motivator - an intrinsic factor that actively drives job satisfaction.
Question
Which of the following is not a hygiene agent according to Frederick Herzberg theory?
Options
- AThe chance to excel
- BJob security
- CA paycheck
- DClean and safe working conditions
Explanation
In Herzberg's Two-Factor Theory, hygiene factors only prevent dissatisfaction, while the chance to excel is a motivator - an intrinsic factor that actively drives job satisfaction.
Common mistakes.
- B. Job security is a textbook hygiene factor in Herzberg's model because its absence causes dissatisfaction, but providing it does not produce lasting motivation or satisfaction.
- C. A paycheck (salary) is a hygiene factor - adequate compensation prevents dissatisfaction but does not on its own create intrinsic motivation or long-term job satisfaction.
- D. Clean and safe working conditions are a hygiene factor because they represent baseline environmental expectations whose absence causes dissatisfaction, but their presence does not actively motivate employees.
Concept tested. Herzberg Two-Factor Theory - motivators vs hygiene factors
Community Discussion
No community discussion yet for this question.