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ServiceNow

CAD · Question #181

What records are used to track cross-scope applications that request access to an application?

The correct answer is B. Restricted caller access records. Restricted Caller Access (RCA) records are used in ServiceNow to manage and track calls between different application scopes, ensuring that cross-scope interactions are explicitly authorized.

Submitted by chiamaka_o· Apr 18, 2026Security and Restricting Access

Question

What records are used to track cross-scope applications that request access to an application?

Options

  • ACaller tracking records
  • BRestricted caller access records
  • CCross-scope access records
  • DAccess control level records

How the community answered

(30 responses)
  • A
    7% (2)
  • B
    87% (26)
  • C
    3% (1)
  • D
    3% (1)

Why each option

Restricted Caller Access (RCA) records are used in ServiceNow to manage and track calls between different application scopes, ensuring that cross-scope interactions are explicitly authorized.

ACaller tracking records

"Caller tracking records" is not a standard or recognized term for cross-scope access management in ServiceNow.

BRestricted caller access recordsCorrect

Restricted Caller Access (RCA) records specifically govern and track calls made from one application scope to another, ensuring that applications only access resources they are explicitly permitted to use.

CCross-scope access records

While the concept involves "cross-scope access," "Cross-scope access records" is not the official name of the records used for tracking these requests; Restricted Caller Access (RCA) is the correct term.

DAccess control level records

Access Control Level (ACL) records primarily define read, write, and create permissions for specific records and fields, but they do not specifically track cross-scope application access requests.

Concept tested: Cross-scope application access management (RCA)

Source: https://docs.servicenow.com/bundle/utah-application-development/page/build/applications/concept/restricted-caller-access.html

Topics

#Restricted Caller Access#ServiceNow Scopes#Application Security#Cross-scope access

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