CAD · Question #182
When troubleshooting and debugging notifications, where do you navigate to see if an email was sent in response to an event?
The correct answer is C. System Logs > Emails. To check if an email notification was successfully sent in ServiceNow, administrators should review the System Logs > Emails module, which provides a record of all inbound and outbound email transactions.
Question
When troubleshooting and debugging notifications, where do you navigate to see if an email was sent in response to an event?
Options
- ASystem Logs > Push Notifications
- BSystem Logs > ICE Logs
- CSystem Logs > Emails
- DSystem Logs > Events
How the community answered
(49 responses)- A4% (2)
- B6% (3)
- C88% (43)
- D2% (1)
Why each option
To check if an email notification was successfully sent in ServiceNow, administrators should review the System Logs > Emails module, which provides a record of all inbound and outbound email transactions.
"System Logs > Push Notifications" would show logs related to mobile push notifications, not email notifications.
"System Logs > ICE Logs" is not a standard ServiceNow module for tracking email notifications; ICE logs are typically related to integration errors.
The "System Logs > Emails" module contains a log of all emails processed by the ServiceNow instance, including outbound notifications, making it the primary place to check if an email was sent.
"System Logs > Events" shows if an event was triggered, which is a prerequisite for many notifications, but it does not confirm whether an actual email was *sent* in response to that event.
Concept tested: Email notification troubleshooting and logging
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/notification/task/t_ViewEmailLogs.html
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