CAD · Question #183
Which of the following is a valid use case for a Business Rule in ServiceNow?
The correct answer is A. Triggering an action when a record is updated. Business Rules are server-side scripts that execute logic automatically on the server when a record is inserted, updated, deleted, or queried.
Question
Which of the following is a valid use case for a Business Rule in ServiceNow?
Options
- ATriggering an action when a record is updated
- BSetting field values during a form load
- CModifying a field based on user input
- DAutomatically creating a record when a specific condition is met
How the community answered
(46 responses)- A91% (42)
- B2% (1)
- C4% (2)
- D2% (1)
Why each option
Business Rules are server-side scripts that execute logic automatically on the server when a record is inserted, updated, deleted, or queried.
Business Rules are designed to trigger server-side actions (like field updates, workflow starts, or script execution) when database operations such as record updates occur.
Setting field values during a form load is typically a client-side action best handled by a Client Script, as Business Rules run on the server before or after a database operation, not directly during form rendering.
Modifying a field based on user input is a client-side action best handled by a Client Script, which can react immediately to changes on the form without server round trips.
While Business Rules can be used to create records, option A describes the fundamental triggering mechanism (responding to a record update) that is central to how Business Rules operate, making it a more direct use case for the rule itself.
Concept tested: Business Rule triggers and server-side logic
Source: https://docs.servicenow.com/bundle/utah-application-development/page/script/business-rules/concept/c_BusinessRules.html
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