CAD · Question #110
On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?
The correct answer is A. Can Contribute. On a knowledge base record, the "Can Contribute" tab is used to define which users are authorized to create and edit articles within that knowledge base.
Question
On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?
Options
- ACan Contribute
- BCannot Author
- CCan Write
- DCan Read
- ECan Author
How the community answered
(38 responses)- A92% (35)
- B3% (1)
- C5% (2)
Why each option
On a knowledge base record, the "Can Contribute" tab is used to define which users are authorized to create and edit articles within that knowledge base.
The "Can Contribute" related list or tab on a Knowledge Base record is where you define the User Criteria that determine who has permission to create new articles or edit existing ones within that specific knowledge base. This mechanism ensures that only authorized personnel can add or modify knowledge content.
Cannot Author is not a standard tab for defining authoring permissions.
Can Write is not the specific terminology used in ServiceNow Knowledge Bases for this purpose; "Can Contribute" is used.
Can Read defines who can view articles, not who can write them.
Can Author is not the specific terminology used in ServiceNow Knowledge Bases; "Can Contribute" is used.
Concept tested: ServiceNow Knowledge Base contribution access control
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/t_CreateAKnowledgeBase.html
Topics
Community Discussion
No community discussion yet for this question.