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ServiceNow

CAD · Question #109

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

The correct answer is C. System Notification > Email > Notifications. To create a new system-wide notification for users affected by network outages, you would navigate to the System Notification application, then select the "Email > Notifications" module.

Submitted by olafpl· Apr 18, 2026Application Automation

Question

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

Options

  • ASystem Properties > Email > Settings
  • BUser Preferences > Email > Notifications
  • CSystem Notification > Email > Notifications
  • DClick Gear > Notifications > New
  • EAdministration > Notification Overview

How the community answered

(40 responses)
  • A
    3% (1)
  • B
    3% (1)
  • C
    88% (35)
  • D
    8% (3)

Why each option

To create a new system-wide notification for users affected by network outages, you would navigate to the System Notification application, then select the "Email > Notifications" module.

ASystem Properties > Email > Settings

System Properties > Email > Settings typically manages general email configuration for the instance, not individual notification templates.

BUser Preferences > Email > Notifications

User Preferences > Email > Notifications allows individual users to manage their personal notification subscriptions, not to create new system notifications.

CSystem Notification > Email > NotificationsCorrect

In ServiceNow, system-level email notifications, which are used to alert users based on events or conditions, are configured and managed within the "System Notification" application. Specifically, you navigate to "Email > Notifications" to create, modify, or view existing notification records that define the content, recipients, and triggers for system-generated emails.

DClick Gear > Notifications > New

Click Gear > Notifications > New refers to personal notification settings, not system-wide notification creation.

EAdministration > Notification Overview

Administration > Notification Overview is not a standard ServiceNow module path for creating new notifications.

Concept tested: ServiceNow Email Notification creation

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/notification/concept/c_Notifications.html

Topics

#Notifications#Email#System Administration#ServiceNow Platform Features

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