CAD · Question #109
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
The correct answer is C. System Notification > Email > Notifications. To create a new system-wide notification for users affected by network outages, you would navigate to the System Notification application, then select the "Email > Notifications" module.
Question
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
Options
- ASystem Properties > Email > Settings
- BUser Preferences > Email > Notifications
- CSystem Notification > Email > Notifications
- DClick Gear > Notifications > New
- EAdministration > Notification Overview
How the community answered
(40 responses)- A3% (1)
- B3% (1)
- C88% (35)
- D8% (3)
Why each option
To create a new system-wide notification for users affected by network outages, you would navigate to the System Notification application, then select the "Email > Notifications" module.
System Properties > Email > Settings typically manages general email configuration for the instance, not individual notification templates.
User Preferences > Email > Notifications allows individual users to manage their personal notification subscriptions, not to create new system notifications.
In ServiceNow, system-level email notifications, which are used to alert users based on events or conditions, are configured and managed within the "System Notification" application. Specifically, you navigate to "Email > Notifications" to create, modify, or view existing notification records that define the content, recipients, and triggers for system-generated emails.
Click Gear > Notifications > New refers to personal notification settings, not system-wide notification creation.
Administration > Notification Overview is not a standard ServiceNow module path for creating new notifications.
Concept tested: ServiceNow Email Notification creation
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/notification/concept/c_Notifications.html
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