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BA-201 · Question #67
BA-201 Question #67: Real Exam Question with Answer & Explanation
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Elicit & Analyze
Question
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements. Which document should the BA use?
Options
- AJourney map
- BProcess map
- CCapability map
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Topics
#Journey Mapping#Customer Pain Points#Requirements Elicitation#BA Tools