BA-201 · Question #56
A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp…
The correct answer is B. Research third-party apps on the AppExchange. Given the constraint of limited time and budget, the BA should research the Salesforce AppExchange for third-party apps that already solve the problem of logging calls. AppExchange apps are pre-built, often quick to install, and far less expensive than custom development…
Question
A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation. What should the BA do next?
Options
- AEngage a developer to scope a custom solution.
- BResearch third-party apps on the AppExchange.
- CExport a weekly report of user activity.
How the community answered
(54 responses)- A7% (4)
- B78% (42)
- C15% (8)
Explanation
Given the constraint of limited time and budget, the BA should research the Salesforce AppExchange for third-party apps that already solve the problem of logging calls. AppExchange apps are pre-built, often quick to install, and far less expensive than custom development. Engaging a developer for a custom solution (A) would be costly and slow. Exporting a weekly activity report (C) only monitors the problem rather than solving it and would do nothing to change the sales team's behavior.
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