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BA-201 · Question #266
BA-201 Question #266: Real Exam Question with Answer & Explanation
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Elicit & Analyze
Question
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses: What should the BA do?
Options
- AHold a one-on-one diagram session with each stakeholder before the workshop.
- BProceed with the workshop as scheduled with the stakeholders who are available.
- CCancel the workshop and reschedule it to a date when ail stakeholders ace available.
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Topics
#Stakeholder Management#Requirements Elicitation#Process Mapping#Workshop Planning