BA-201 · Question #172
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features…
The correct answer is C. Elicit requirements, create flows and process diagrams, and understand business analytics. The first phase of a Salesforce project is the Analyze (discovery) phase. During this phase, the BA's job is to understand the business - not to build or configure anything. This means eliciting requirements from stakeholders, creating flows and process diagrams to document…
Question
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A). What should a BA do to be successful during the first phase of the project?
Options
- AElicit requirements, build automation, and deploy a solution,
- BArchitect a solution, configure a sandbox, and build a proof of concept.
- CElicit requirements, create flows and process diagrams, and understand business analytics.
How the community answered
(24 responses)- A4% (1)
- B4% (1)
- C92% (22)
Explanation
The first phase of a Salesforce project is the Analyze (discovery) phase. During this phase, the BA's job is to understand the business - not to build or configure anything. This means eliciting requirements from stakeholders, creating flows and process diagrams to document current and future states, and understanding the business analytics needed to measure success. Option A (build automation and deploy) describes Build and Deliver phase work. Option B (architect a solution, configure a sandbox, build a proof of concept) describes early technical work that comes after requirements are understood, not during the discovery phase itself.
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