Salesforce
BA-201 · Question #166
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department. Which activity should be handled by a business analyst assigned to this project?
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Elicit & Analyze
Question
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department. Which activity should be handled by a business analyst assigned to this project?
Options
- AWork with Salesforce to purchase the necessary licenses.
- BManage existing Salesforce applications and activities.
- CUnderstand current business processes and document existing functionality.
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Topics
#Business Analyst Role#Requirements Gathering#Business Process Analysis#Service Cloud Implementation