Salesforce
AP-226 · Question #98
AP-226 Question #98: Real Exam Question with Answer & Explanation
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Question
Your customer wants to measure the success of the implementation in terms of business impact. Which key performance indicators (KPIs) are most relevant?
Options
- ANumber of cases resolved, average handle time, and agent productivity metrics.
- BCustomer satisfaction scores, net promoter score (NPS), and customer retention rates.
- CCost savings achieved through operational efficiency and reduced call volume.
- DAll of the above, providing a holistic view of Contact Center impact on business goals.
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