The customer requests ongoing support and maintenance after the rollout. Which element should be included in the plan?

Question

Options

• AEstablishing a support channel for reporting issues and troubleshooting technical problems.
• BProviding regular system updates and patches to address bugs and improve performance.
• CConducting periodic user training sessions to familiarize users with new features and updates.

• A
  2% (1)
• B
  5% (2)
• C
  93% (39)

Explanation

To ensure effective ongoing support and maintenance after the rollout of a Salesforce project, all the elements listed are essential: A. Establishing a support channel is crucial for a responsive troubleshooting and issue-reporting mechanism. B. Regular system updates and patches are necessary to maintain system health and performance, ensuring that bugs are fixed and improvements are implemented regularly. C. Periodic user training sessions help users stay up-to- date with new features and updates, which is essential for maximizing the adoption and utility of the Collectively, these elements create a robust support structure that facilitates continuous improvement and user engagement. Salesforce offers guidance on establishing these elements in their best practices for system maintenance and user training. More about ongoing support and maintenance best practices can be found here: https://admin.salesforce.com/

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