Salesforce
AP-226 · Question #70
AP-226 Question #70: Real Exam Question with Answer & Explanation
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Question
Your scenario involves automatically assigning cases based on urgency and location. Which feature facilitates this?
Options
- ACase Assignment Rules using predefined criteria to direct cases to specific queues or agents.
- BProcess Builder sequences triggering automated case creation and assignment based on data
- CEscalation Rules automatically escalating cases based on time-to-resolution or urgency criteria.
- DAll of the above, working together for dynamic case assignment and escalation based on context
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