Salesforce
AP-226 · Question #41
AP-226 Question #41: Real Exam Question with Answer & Explanation
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Question
Your customer wants to offer phone and email support during business hours only, while offering chat support 24/7. Which channel support requirement best aligns with this need?
Options
- AConfigure separate queues for each channel with specific business hours.
- BUtilize dynamic agent availability and presence routing across all channels.
- CImplement a third-party chat solution with 24/7 availability integration.
- DSet automatic case deflection rules for common issues on chat after business hours.
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