Salesforce
AP-226 · Question #31
AP-226 Question #31: Real Exam Question with Answer & Explanation
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Question
The customer wants to prioritize cases based on customer loyalty and contract value. Which case management requirement should be considered?
Options
- ADevelop custom formulas to calculate customer loyalty and contract value score.
- BConfigure case fields to capture customer tier and contract details for manual prioritization.
- CImplement automated case escalation rules based on pre-defined loyalty and contract value
- DUtilize Entitlements to define service level agreements (SLAs) and prioritize cases based on
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