Salesforce
AP-226 · Question #22
AP-226 Question #22: Real Exam Question with Answer & Explanation
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Question
The marketing team wants to track the impact of social media campaigns on Contact Center volume. How can you measure this?
Options
- AMonitor case mentions of specific campaign keywords and track resolution times.
- BIntegrate social media platform data with Salesforce for customer journey analysis.
- CAnalyze call origin information and identify calls originating from social media campaigns.
- DDeploy sentiment analysis on customer interactions to gauge campaign reception.
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