Salesforce
AP-226 · Question #23
AP-226 Question #23: Real Exam Question with Answer & Explanation
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Question
Your customer focuses on cost efficiency. How can future functionality contribute to cost reduction?
Options
- ADevelop custom dashboards for detailed agent performance analysis and identify areas for
- BImplement automated case categorization and routing to optimize agent utilization.
- COffer self-service options and chatbots to deflect simple inquiries and reduce call volume.
- DAll of the above, promoting operational efficiency and minimizing unnecessary resource usage.
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