Salesforce
AP-226 · Question #138
AP-226 Question #138: Real Exam Question with Answer & Explanation
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Question
You're deploying a new routing rule for social media inquiries. Which channel-specific cut-over requirement helps maintain efficient social media messaging?
Options
- APre-populating agent dashboards with relevant information enhances readiness to handle
- BEnsuring seamless continuity of ongoing conversations during the cut-over minimizes disruption
- CAutomating case creation and assignment based on social media content and customer profiles
- DAll of the above, contributing to a smooth and efficient transition for handling social media
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