Salesforce
AP-226 · Question #119
AP-226 Question #119: Real Exam Question with Answer & Explanation
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Question
Validating Omni-Channel routing effectiveness involves monitoring agent workload. Which tool helps with this?
Options
- AOmni-Channel dashboards displaying real-time agent activity and task queues.
- BSupervisor Console offers insights into individual agent statuses, their current tasks, and
- CAgent Workbench displays assigned tasks and workload across various channels, helping manage
- DAll of the above, offering comprehensive views of agent workload and queue distribution for
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