An Agentforce Specialist is creating a custom action in Agentforce. Which option is available for the Agentforce Specialist to choose for the custom Agent action?

The correct answer is C. Flows. Custom Agent actions in Agentforce can be built using Salesforce Flows (Autolaunched Flows), which allows the agent to execute business logic, interact with data, call external systems via Flow actions, and perform multi-step processes. Flows are a supported action type alongside

Agent Console Configuration and Customization

Question

Options

AApex Trigger
BSOQL
CFlows

How the community answered

(28 responses)

A
11% (3)
B
4% (1)
C
86% (24)

Explanation

Custom Agent actions in Agentforce can be built using Salesforce Flows (Autolaunched Flows), which allows the agent to execute business logic, interact with data, call external systems via Flow actions, and perform multi-step processes. Flows are a supported action type alongside Apex classes and prompt templates. Apex Triggers (choice A) are event-driven automations that fire automatically on DML operations - they are not invocable actions. SOQL (choice B) is a query language for retrieving data, not an action type that can be assigned to an agent.

Topics

#Flows#Custom Actions#Agent Console#Declarative Automation

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