AI-201 Question #247: Real Exam Question with Answer & Explanation

The correct answer is A: Create a connection between Salesforce and the Slack workspace.. According to the AgentForce for Slack Integration Guide, to connect an Employee Agent (or any internal AgentForce agent) with a Slack channel, the required setup step is to create a connection between Salesforce and the Slack workspace. The documentation specifies: "Before deploy

Agent Console Configuration and Customization

Question

Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?

Options

ACreate a connection between Salesforce and the Slack workspace.
BCreate an Omni-Channel flow and connection between Salesforce and the Slack workspace.
CCreate an embedded service deployment and connection between Salesforce and the Slack

Explanation

According to the AgentForce for Slack Integration Guide, to connect an Employee Agent (or any internal AgentForce agent) with a Slack channel, the required setup step is to create a connection between Salesforce and the Slack workspace. The documentation specifies: "Before deploying an Employee Agent into Slack, you must establish a secure connection between your Salesforce org and the Slack workspace. This connection enables authentication, permission mapping, and message exchange between the Agent and Slack users." Once the connection is established, the administrator can configure the specific Slack channel where the agent will operate.

Topics

#Salesforce Agentforce#Slack Integration#Agent Connectivity#Service Cloud

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