AI-201 · Question #247
Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?
The correct answer is A. Create a connection between Salesforce and the Slack workspace. To surface an Agentforce Employee Agent in Slack, the first and foundational step is establishing the Salesforce–Slack integration (connecting the Salesforce org to the Slack workspace). Once this connection is in place, the agent can be configured to respond in the designated…
Question
Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?
Options
- ACreate a connection between Salesforce and the Slack workspace.
- BCreate an Omni-Channel flow and connection between Salesforce and the Slack workspace.
- CCreate an embedded service deployment and connection between Salesforce and the Slack
How the community answered
(24 responses)- A92% (22)
- B4% (1)
- C4% (1)
Explanation
To surface an Agentforce Employee Agent in Slack, the first and foundational step is establishing the Salesforce–Slack integration (connecting the Salesforce org to the Slack workspace). Once this connection is in place, the agent can be configured to respond in the designated Slack channel. Choice B (Omni-Channel flow) is relevant for customer service routing over messaging channels, not Slack. Choice C (embedded service deployment) is used for web or mobile chat widgets, not for Slack connectivity.
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