Salesforce
AI-201 · Question #247
Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?
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Agent Console Configuration and Customization
Question
Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?
Options
- ACreate a connection between Salesforce and the Slack workspace.
- BCreate an Omni-Channel flow and connection between Salesforce and the Slack workspace.
- CCreate an embedded service deployment and connection between Salesforce and the Slack
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Topics
#Salesforce Agentforce#Slack Integration#Agent Connectivity#Service Cloud