Universal Containers (UC) plans to answer questions based on similar cases that have been successfully resolved in the past. What should UC consider when implementing this approach?

The correct answer is C. Create an unstructured data model object (UDMO) based on Case object and create an index on. Past case records contain unstructured text (descriptions, resolution notes, comments). To enable semantic/vector retrieval over this content in Agentforce, it must be represented as an Unstructured Data Model Object (UDMO) in Data Cloud-not a standard structured DMO. A UDMO is p

AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Options

ANo action is needed, as past cases are used to answer the question.
BCreate a data model object (DMO) based on Case object and create an index on it.
CCreate an unstructured data model object (UDMO) based on Case object and create an index on

How the community answered

(28 responses)

A
11% (3)
B
4% (1)
C
86% (24)

Explanation

Past case records contain unstructured text (descriptions, resolution notes, comments). To enable semantic/vector retrieval over this content in Agentforce, it must be represented as an Unstructured Data Model Object (UDMO) in Data Cloud-not a standard structured DMO. A UDMO is purpose-built for chunking and indexing unstructured text so that a vector search index can be created on it, enabling the agent to retrieve contextually relevant past cases. Choice A is incorrect because raw Salesforce Case records are not automatically available for retrieval without the proper Data Cloud setup. Choice B uses a structured DMO, which is designed for structured query patterns and cannot support the vector/semantic indexing needed for free-text case content.

Topics

#Unstructured Data Modeling#Case Similarity#AI for Service#Salesforce Data Cloud

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