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AI-201 · Question #245

AI-201 Question #245: Real Exam Question with Answer & Explanation

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Agent Console Configuration and Customization

Question

Universal Containers (UC) wants to deploy an Agentforce Service Agent to support customers via a web experience. UC uses a Digital Experience site and wants to enable messaging for logged- in users. The customer needs to pass the membership number to the agent for which a pre-chat variable is available. What is a required step to connect the agent to the Digital Experience site using Messaging for In-App and Web?

Options

  • AConfigure a messaging Lightning web component using standard or custom Lightning Type for
  • BCreate an Omni-Channel flow that routes messages to the agent.
  • CConfigure MuleSoft to establish a secure API tunnel between the agent and the Digital

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Topics

#Messaging for In-App and Web#Omni-Channel#Routing#Service Cloud Setup
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