Universal Containers deployed the new Agentforce Sales Development Representative (SDR) Into production, but sales reps are saying they can't find it. What is causing this issue?

The correct answer is C. Sales rep users are missing the Use SDR Agent permission set. Access to Agentforce features, including the Sales Development Representative (SDR) agent, is controlled via Permission Sets, not profiles or object-level access. Sales reps must be assigned the 'Use SDR Agent' permission set to see and interact with the SDR Agent. Option A is…

Agent Console Configuration and Customization

Question

Options

ASales rep users profiles are missing the Allow SDR Agent permission.
BSales rep users do not have access to the SDR Agent object.
CSales rep users are missing the Use SDR Agent permission set.

How the community answered

(50 responses)

A
18% (9)
B
10% (5)
C
72% (36)

Explanation

Access to Agentforce features, including the Sales Development Representative (SDR) agent, is controlled via Permission Sets, not profiles or object-level access. Sales reps must be assigned the 'Use SDR Agent' permission set to see and interact with the SDR Agent. Option A is incorrect because 'Allow SDR Agent permission' is not a real permission name in Salesforce. Option B is incorrect because access to the SDR is not governed by object-level permissions on an 'SDR Agent object' - it is controlled through permission sets assigned to users.

Topics

#Salesforce security#Permission sets#User access management#Feature visibility

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