AI-201 Question #192: Real Exam Question with Answer & Explanation

Question

Universal Containers deployed the new Agentforce Sales Development Representative (SDR) Into production, but sales reps are saying they can't find it. What is causing this issue?

Options

• ASales rep users profiles are missing the Allow SDR Agent permission.
• BSales rep users do not have access to the SDR Agent object.
• CSales rep users are missing the Use SDR Agent permission set.

Explanation

Why is "Sales rep users are missing the Use SDR Agent permission set" the correct answer? If sales reps are unable to find the Agentforce Sales Development Representative (SDR) Agent, the most likely cause is missing permissions. The "Use SDR Agent" permission set is required for users to access and interact with the SDR Agent in Agentforce. Key Considerations for This Issue: Permission Set Restriction Users must have the "Use SDR Agent" permission set to access Agentforce SDR in their Salesforce environment. If they lack this permission, the SDR Agent will not appear in their interface. Agentforce Role-Based Access Control Agentforce assigns specific permissions based on user roles. Sales reps require explicit permission to access the SDR Agent. Fixing the Issue The Salesforce Admin should assign the "Use SDR Agent" permission set to all relevant sales This is done in Setup Permission Sets Assign to Users.

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