nerdexam
SalesforceSalesforce

AI-201 · Question #191

AI-201 Question #191: Real Exam Question with Answer & Explanation

Sign in or unlock AI-201 to reveal the answer and full explanation for question #191. The question stem and answer options stay visible for context.

AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the Information from Oracle ERP, which is the system of record for the order fulfillment process. How should an Agentforce Specialist apply the power of conversational AI to this use case?

Options

  • ACreate a custom Agent action which calls a flow.
  • BConfigure the Integration Flow Standard Action in Agent Builder.
  • CCreate a Flex prompt template in Prompt Builder.

Unlock AI-201 to see the answer

You've previewed enough free AI-201 questions. Unlock AI-201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.

Topics

#Einstein Copilot#Flow Integration#Agent Actions#Conversational AI
Full AI-201 PracticeBrowse All AI-201 Questions