AI-201 · Question #270
Support agents at Universal Containers are using Agentforce to find troubleshooting information. They've reported that the agent frequently provides knowledge articles that are outdated, even when…
The correct answer is C. Add a ranking factor for regency based on the LastModifiedDate field. When agents consistently surface outdated knowledge articles despite newer versions being indexed, the root cause is that the search ranking does not account for article recency. Adding a ranking factor based on the LastModifiedDate field in the Data Cloud hybrid search index…
Question
Support agents at Universal Containers are using Agentforce to find troubleshooting information. They've reported that the agent frequently provides knowledge articles that are outdated, even when newer versions of the articles are available. The administrator has confirmed that all articles are correctly chunked and indexed. Which configuration change in the Data Cloud hybrid search index best addresses this problem?
Options
- ADisable the keyword index to rely solely on the vector index.
- BSwitch the chunking strategy from section-aware to fixed-size.
- CAdd a ranking factor for regency based on the LastModifiedDate field.
How the community answered
(15 responses)- A7% (1)
- B13% (2)
- C80% (12)
Explanation
When agents consistently surface outdated knowledge articles despite newer versions being indexed, the root cause is that the search ranking does not account for article recency. Adding a ranking factor based on the LastModifiedDate field in the Data Cloud hybrid search index configuration causes more recently updated articles to score higher and appear first in results. Disabling the keyword index (A) would reduce retrieval accuracy and does not address staleness. Switching chunking strategies (B) affects how content is split, not how results are ranked by age.
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