An Agentforce Specialist is creating a custom agent action. The topic is selected correctly, but the action is not. Which setting should the Agentforce Specialist test and iterate on to ensure the…

The correct answer is B. Action Instructions. When the topic is being selected correctly but the wrong action is being triggered within that topic, the issue lies in the Action Instructions. Action Instructions are what the reasoning engine uses to evaluate whether a specific action is appropriate for the current user…

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Question

An Agentforce Specialist is creating a custom agent action. The topic is selected correctly, but the action is not. Which setting should the Agentforce Specialist test and iterate on to ensure the action performs as expected?

Options

AAction Scape
BAction Instructions
CClassification Description

How the community answered

(30 responses)

A
20% (6)
B
70% (21)
C
10% (3)

Explanation

When the topic is being selected correctly but the wrong action is being triggered within that topic, the issue lies in the Action Instructions. Action Instructions are what the reasoning engine uses to evaluate whether a specific action is appropriate for the current user request. By refining the Action Instructions - making them more specific about the conditions under which the action should fire - the specialist improves action-level routing precision. Action Scope (A) defines what the action does, and Classification Description (C) is a topic-level setting used for topic routing, not action selection.

Topics

#AI Actions#Agent Actions#Configuration#Troubleshooting

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