AI-201 · Question #272
AI-201 Question #272: Real Exam Question with Answer & Explanation
The correct answer is A: A direct instruction to the large language model (LLM) to role-play as a character. The Prompt Builder Best Practices Guide emphasizes including a role instruction in prompts to set tone and communication style. The document explains: "Role-playing instructions (e.g., `You are an empathetic customer support agent') are a best practice for ensuring the LLM adopts
Question
An Agentforce Specialist is creating a prompt template to assist support reps in drafting responses to customer complaints. To ensure the responses are empathetic and helpful, what is a key element to include in the prompt template?
Options
- AA direct instruction to the large language model (LLM) to role-play as a character
- BA list of keywords related to customer complaints
- CThe entire history of the customer's previous interactions with the company
Explanation
The Prompt Builder Best Practices Guide emphasizes including a role instruction in prompts to set tone and communication style. The document explains: "Role-playing instructions (e.g., `You are an empathetic customer support agent') are a best practice for ensuring the LLM adopts the desired persona, tone, and style in responses."
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