Salesforce
AI-201 · Question #272
An Agentforce Specialist is creating a prompt template to assist support reps in drafting responses to customer complaints. To ensure the responses are empathetic and helpful, what is a key element to
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
An Agentforce Specialist is creating a prompt template to assist support reps in drafting responses to customer complaints. To ensure the responses are empathetic and helpful, what is a key element to include in the prompt template?
Options
- AA direct instruction to the large language model (LLM) to role-play as a character
- BA list of keywords related to customer complaints
- CThe entire history of the customer's previous interactions with the company
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Topics
#Prompt Engineering#Customer Service AI#LLM Role-playing#Empathy in AI