During configuration, Universal Containers (UC) forgot to grant Knowledge access to the Agentforce Service Agent. Which permission must UC add for the agent to interact with Knowledge articles and…

Question

Options

• AAllow View Knowledge and Run Flows
• BAccess Knowledge records and fields, and Allow View Knowledge
• CAccess Custom Objects and Manage External Users

• B
  95% (18)
• C
  5% (1)

Explanation

For an Agentforce Service Agent to read, search, and surface Knowledge articles in conversations, two distinct permission grants are required: (1) 'Allow View Knowledge' - this is a specific Knowledge-related permission that enables a user/agent to access the Knowledge tab and article records, and (2) 'Access Knowledge records and fields' - this grants the agent the object-level and field-level access needed to actually read article content via SOQL and APIs. Together, these ensure the agent can both find and read Knowledge articles. Option A (Allow View Knowledge and Run Flows) is partially correct but substitutes 'Run Flows' for the records/fields access - Run Flows is a separate capability unrelated to reading Knowledge content. Option C (Access Custom Objects and Manage External Users) is entirely unrelated to Knowledge article access and would not resolve the issue.

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