Salesforce
AI-201 · Question #259
During configuration, Universal Containers (UC) forgot to grant Knowledge access to the Agentforce Service Agent. Which permission must UC add for the agent to interact with Knowledge articles and ans
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Knowledge Management and Self-Service
Question
During configuration, Universal Containers (UC) forgot to grant Knowledge access to the Agentforce Service Agent. Which permission must UC add for the agent to interact with Knowledge articles and answer customer questions effectively?
Options
- AAllow View Knowledge and Run Flows
- BAccess Knowledge records and fields, and Allow View Knowledge
- CAccess Custom Objects and Manage External Users
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Topics
#Knowledge Access#Permissions#Service Agent#Knowledge Articles