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AI-201 · Question #220
AI-201 Question #220: Real Exam Question with Answer & Explanation
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Agent Console Configuration and Customization
Question
Universal Containers needs to restrict access to refund processing actions so only customers with Active account status can initiate refunds. How should an Agentforce Specialist apply the restriction deterministically?
Options
- ACreate a Flex Prompt Template that has instructions to check for account status.
- BCreate a context variable for the account status field and apply a conditional filter AccountStatus
- CInclude step-by-step instructions at the topic level and action level explaining the rules and
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Topics
#Conditional Logic#Agent Console Configuration#Access Control#Dynamic Actions