Universal Containers wants to systematically validate agent responses before deployment using a scalable testing process. Which Testing Center approach should the company implement?

Question

Options

• AUpload a structured CSV test template and run batch test cases in Testing Center.
• BManually interact with the agent in Builder until responses seem correct.
• CUse pilot users in production to flag incorrect responses post-launch.

• A
  76% (38)
• B
  16% (8)
• C
  8% (4)

Explanation

The Agentforce Testing Center supports uploading a CSV file containing structured test cases, which enables batch execution of many scenarios at once - this is the scalable, systematic approach. Each test case can define an input utterance and expected outcome (e.g., expected topic), and results can be reviewed in bulk. Option B (manually interacting in Builder) is ad hoc and not scalable. Option C (using pilot users in production) is risky, exposes real users to potentially incorrect behavior, and is not a pre-deployment validation strategy.

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