Salesforce
AI-201 · Question #221
Universal Containers wants to systematically validate agent responses before deployment using a scalable testing process. Which Testing Center approach should the company implement?
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Universal Containers wants to systematically validate agent responses before deployment using a scalable testing process. Which Testing Center approach should the company implement?
Options
- AUpload a structured CSV test template and run batch test cases in Testing Center.
- BManually interact with the agent in Builder until responses seem correct.
- CUse pilot users in production to flag incorrect responses post-launch.
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Topics
#Einstein Bots#Testing Center#Pre-deployment validation#Scalable testing