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ADM-201 · Question #265

Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's…

The correct answer is B. Dynamic Dashboards. If reps can see more data than expected on dashboards when the Case object is private, it's likely due to a dynamic dashboard being configured to run as a user with broader access.

Submitted by yuriko_h· Apr 18, 2026Data and Analytics Management

Question

Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards. What could be causing reps to have inappropriate access to data on dashboards?

Options

  • ADashboard Filters
  • BDynamic Dashboards
  • CDashboard Subscriptions
  • DPublic Dashboards

How the community answered

(42 responses)
  • A
    2% (1)
  • B
    71% (30)
  • C
    17% (7)
  • D
    10% (4)

Why each option

If reps can see more data than expected on dashboards when the Case object is private, it's likely due to a dynamic dashboard being configured to run as a user with broader access.

ADashboard Filters

Dashboard Filters are used to narrow down the data presented on a dashboard and would not cause users to see a broader set of records than their permissions allow.

BDynamic DashboardsCorrect

Dynamic Dashboards, when configured to run as a specific user (e.g., the support manager or an administrator) who has broader data access, will display data based on that running user's permissions rather than the individual reps' private sharing settings.

CDashboard Subscriptions

Dashboard Subscriptions provide email delivery of dashboard snapshots but do not inherently change the data visibility or permissions when the dashboard is viewed.

DPublic Dashboards

'Public Dashboards' refers to the sharing access of the dashboard itself, not the mechanism by which data is displayed or security is enforced within the dashboard content.

Concept tested: Dashboard Running User and Data Visibility

Source: https://help.salesforce.com/s/articleView?id=sf.dashboards_viewing_page.htm&type=5

Topics

#Dynamic Dashboards#Data Security#OWD#Reporting

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