ADM-201 Question #128: Real Exam Question with Answer & Explanation

Question

What are two valid use cases for Salesforce Communities? Choose 2 answers

Options

• AExternal customers can gain full user rights to Salesforce.
• BExternal customers can track their purchases and open support cases.
• CExternal partners can track the status of joint Opportunities.
• DInternal users can replicate Salesforce automation without licenses fees.

Explanation

Salesforce Communities (Experience Cloud) allow external customers to track purchases and open support cases, and enable external partners to monitor the status of joint opportunities.

Common mistakes.

• A. External customers using Community licenses typically receive limited access to specific Salesforce data and functionality, not full user rights equivalent to internal Salesforce users.
• D. Experience Cloud is designed for external user engagement and requires specific licenses; it does not offer a method for internal users to replicate Salesforce automation without incurring license fees.

Concept tested. Salesforce Experience Cloud use cases

Reference. https://trailhead.salesforce.com/content/learn/modules/community_cloud_basics/community_cloud_basics_get_started

No community discussion yet for this question.