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ADM-201 · Question #127

Ursa major Solar's administrator needs to create a custom field to track a specific Tier 2 support user on a case record. What is the appropriate data type to utilize when creating this custom field?

The correct answer is A. Lookup relationship. To track a specific Tier 2 support user on a case record, Ursa Major Solar's administrator should create a custom field of the Lookup relationship data type.

Submitted by marco_it· Apr 18, 2026Object Manager and Lightning App Builder

Question

Ursa major Solar's administrator needs to create a custom field to track a specific Tier 2 support user on a case record. What is the appropriate data type to utilize when creating this custom field?

Options

  • ALookup relationship
  • BLookup filter
  • CHierarchical relationship
  • DFormula

How the community answered

(43 responses)
  • A
    95% (41)
  • C
    2% (1)
  • D
    2% (1)

Why each option

To track a specific Tier 2 support user on a case record, Ursa Major Solar's administrator should create a custom field of the Lookup relationship data type.

ALookup relationshipCorrect

A Lookup relationship custom field allows a user to associate a record with another record from a different object, or even the same object. In this scenario, it would link the Case record to a specific User record, enabling the administrator to easily track the Tier 2 support user.

BLookup filter

A Lookup filter is a feature that refines the results shown in a lookup field, not a data type for creating the field itself.

CHierarchical relationship

A Hierarchical relationship is a specific type of lookup relationship used for linking an object to itself, typically for organizational hierarchies (e.g., manager field on a User object), not for linking cases to users.

DFormula

A Formula field calculates its value based on other fields or expressions and cannot be used to directly select and link to a specific user record.

Concept tested: Custom field data types (Lookup Relationship)

Source: https://help.salesforce.com/s/articleView?id=sf.fields_about_field_types.htm&type=5

Topics

#Custom Fields#Lookup Relationships#Data Types

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