ADM-201 Question #14: Real Exam Question with Answer & Explanation

Question

Which two action should an administrator perform to provide a sales team with an easy solution for gathering customer requirements and sharing presentations with the customers? Choose 2 answers

Options

• AAdd customers to libraries
• BEnsure opportunity teams are created for customers.
• CUse Salesforce Files to post presentation in Chatter.
• DAdd customers to private Chatter groups.

Explanation

To facilitate gathering requirements and sharing presentations with customers, an administrator should enable Salesforce Files for sharing in Chatter and add customers to private Chatter groups for direct collaboration.

Common mistakes.

• A. While libraries store files, 'adding customers to libraries' is not a native Salesforce feature for direct customer collaboration; libraries are primarily for internal content management and controlled distribution.
• B. Opportunity teams are designed for internal collaboration among sales reps and other internal stakeholders on a specific opportunity, not primarily for direct external customer interaction or requirement gathering.

Concept tested. Customer collaboration and file sharing

Reference. https://help.salesforce.com/s/articleView?id=sf.collab_sharing_files.htm&type=5

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